Common Questions / Answers by Family Health Care Center

What should I bring to my first appointment?
Please make sure that you arrive to the physician’s clinic at least 15 minutes before your scheduled appointment time so that you can provide us the necessary paperwork and insurance information to put into our system. To save time, you can also print the New Patient Forms located on our forms page and bring them filled out to your appointment.

Do I need a referral to make an appointment?
No, you do not need a referral to make an appointment with a primary physician. We are currently accepting new patients. However, for your visit to be covered through your insurance please contact your insurance provider to understand the terms of your policy.

How will I pay for my care?
If you have insurance, please bring in your card and we will either collect your co-pay or bill you through your insurance plan. If you are not insured, we require payment at the time of service. We strive to have all aspects of our practice, including our professional fees, reflect our ethical and rational approach to your care.

How is the doctor-patient relationship different here, compared to other clinics?
Canadian Medical Family Center believe that our staff members are leaders in providing patient-focused care. We take the time to listen to patients’ concerns and address any questions they may have. We are a physician clinic that values all of our patients and appreciate the long-lasting relationships we create with them.

How can I get a hold of my medical doctor?
We take pride in our doctor-patient relationships and schedule plenty of time for you to get all of your questions answered. If you need to get in touch with your medical doctor in between appointments, please contact our main office to leave a message or schedule an appointment.

How do you notify your patients of lab or test results?
All lab or test results must be reviewed in person with the medical doctor.

Will I be able to get copies of my test results?
Yes, upon request we are able to provide you copies with your test results.

Do you allow urgent or same day appointments?
We do set aside time for urgent visits. However, if you are having an emergency, please dial 9-1-1.